Terms of Service

These terms apply when you browse dameallure.com, place an order, or send us a Find my look (personal styling) request. “Dame Allure”, “we” and “us” mean Dame Allure of Accra, Ghana. By placing an order you agree to these terms, our Returns & Refunds policy and our Privacy Policy.

Many of our pieces are made in small numbers, and some are one of a kind. We describe and photograph every piece as accurately as we can, but colours can look slightly different on different screens, and handmade or tailored finishes can vary a little from piece to piece. Please check our Size Guide and ask us on WhatsApp if you're unsure about fit before ordering.

• Prices are in Ghana Cedis (GH₵) and can change at any time. The price shown at checkout is the price you pay.
• Any tax (VAT and levies) is shown separately at checkout before you pay. Delivery charges are explained at checkout.
• Payments are processed securely by Paystack (Mobile Money or card). We never see or store your card or Mobile Money details.
• Your order is confirmed only once Paystack confirms your payment. You'll receive a receipt by email.

Stock is reserved for you only when your payment is confirmed. If a piece sells out at the same moment you pay, or we find an obvious pricing error, we'll contact you and either offer an alternative or refund you in full. We may also cancel and fully refund an order we reasonably believe is fraudulent.

• Available to Order pieces are sourced for you after you pay in full. The estimated arrival (for example 2–4 weeks) is shown on the product and at checkout, and you confirm it before paying. It is an estimate, not a guaranteed date; we'll keep you updated if a supplier is delayed.
• If your order also contains Ready to Wear pieces, we send those as soon as possible and the rest when it arrives, unless you chose one delivery at checkout.
• Made to Order pieces are made for you. Fixed-price designs are paid in full at checkout. For a custom request we send a quote; work starts when you accept it and pay the deposit (usually 50%), and the balance is due after our quality check, before delivery.
• Deposits: Your deposit is refundable in full if you cancel before production starts. Once we've started sourcing fabric or making your piece, it isn't refundable. If we can't make your piece, we refund everything you've paid.

• We deliver within Accra and surrounding areas by Uber or Bolt rider. Unless a fixed delivery fee is shown at checkout, the rider's fee is paid by you directly to the rider on delivery.
• You can also choose free pickup; we'll call you when your order is ready.
• Delivery times are estimates. Please give us an accurate address and a phone number we can reach — if a delivery can't be completed because of incorrect details or no one being available, any additional delivery cost is yours.
• Responsibility for your order passes to you when it's delivered to you or collected.

More detail on our Delivery page.

All sales are final. Only defective items reported within 24 hours of delivery or pickup, in their original packaging, can be returned for a refund.

Full details, including how to report a defect, are in our Returns & Refunds policy. Approved refunds are made to your original payment method.

Sending a Find my look request is free and doesn't commit you to buy anything. Any selection we suggest is subject to availability, and the terms above apply once you choose to buy and pay.

The photographs, designs, text and branding on this website belong to Dame Allure. You may share links to our pages, but please don't copy or reuse our photos or content without our written permission. Please don't misuse the website — for example by trying to disrupt it or access areas that aren't meant for you.

We're responsible for providing the products you order as described. We aren't responsible for delays or losses caused by events outside our reasonable control, or for indirect losses. Nothing in these terms limits any rights you have under the laws of Ghana that cannot be excluded.

We may update these terms from time to time; the version on this page when you place your order applies to that order. These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have jurisdiction.

Questions about these terms? WhatsApp or call +233 54 746 9725, or email hello@dameallure.com.