Returns & Refunds

All sales are final

Please choose your size and style carefully — we're happy to help with sizing on WhatsApp before you order. We don't accept returns, exchanges or refunds for change of mind, fit or size.

Defective items

If an item arrives with a defect — for example a manufacturing fault, a tear or broken fastening — we'll refund it, provided that:

• you tell us within 24 hours of receiving your order (delivery or pickup);
• the item is returned in its original packaging, unworn, unwashed and with any tags attached.

Reports made after 24 hours, or items not in their original packaging, can't be accepted.

Available to Order and Made to Order

The same rules apply: only defective items reported within 24 hours can be refunded. Made to Order pieces are made to your size and measurements, so they can't be returned for fit or a change of mind — please check your measurements carefully, and ask us if you're unsure.

Deposits for custom requests: Your deposit is refundable in full if you cancel before production starts. Once we've started sourcing fabric or making your piece, it isn't refundable. If we can't make your piece, we refund everything you've paid.

How to report a defect

1. Within 24 hours, contact us on WhatsApp, by phone on +233 54 746 9725 or by email at hello@dameallure.com.
2. Give your order number (it starts with DA-, and is on your receipt) and send clear photos of the defect.
3. We'll confirm the defect and arrange for the item to come back to us in its original packaging.
4. Once we receive and check it, we refund the item to your original payment method (Mobile Money or card). Refunds usually reach you within a few working days, depending on your bank or network.